About PawsAlert
01
How does PawsAlert actually work?
PawsAlert is one system built from two parts: a physical keychain or wallet card, and the digital pet portal it unlocks. Neither half works alone — the unique code on your item is what connects the two. If you’re ever unable to get home to your pet, scanning your item (or entering the code manually) alerts your designated caregiver, who then gets a secure link to your pet’s profile in the portal: feeding schedule, medications, vet info, and how to get into your home.
02
Does my item need to be scanned to alert my caregiver?
No. You can also log into your PawsAlert dashboard and use the “Alert Caregiver” button to trigger an alert yourself, no scanning required.
03
Is PawsAlert only for emergencies?
Not at all. It’s just as useful for planned situations — pet sitters, dog walkers, anyone who might need access to your pet’s care details, whether or not anything’s actually gone wrong.
04
Can I add more than one pet?
Yes. One account covers your whole household, and each pet gets its own profile. Just note that your account has one home address, so it works best for pets living at the same location.
05
Do I need to wait for my item to arrive before I can use PawsAlert?
No. You can start building your pet’s profile right after checkout. Your item just needs to arrive before someone else can scan it, but you’re not stuck waiting to use PawsAlert yourself: you can trigger an alert to your caregiver any time by tapping “Alert Caregiver” in the portal, no physical item required. Your profile’s QR code is also available in your account, so you can print it yourself if you need it sooner.
06
Does my caregiver need to download an app?
No. They just tap the link they receive to view your pet’s profile in their browser.
Pricing & Membership
01
What’s included with my membership?
One physical item (your choice of keychain or wallet card) and a full year of portal access — unlimited pet profiles for your household, caregiver alerts, and details you can update any time.
02
What’s the difference between annual and lifetime membership?
Annual renews automatically each year on your purchase anniversary. Lifetime is a one-time payment with no renewal, ever. Lifetime membership is available now as a founding-member option and may not be offered indefinitely.
03
Can I auto-renew every year?
Yes. You can manage your membership, including auto-renewal, from your account settings.
04
Do I get a refund if I cancel?
Payments are non-refundable, including partial periods and lifetime membership. When you cancel, you keep full access through the end of your current paid period, and nothing is cut off early.
05
What if I need a replacement or an extra item?
You can order a replacement or an additional item any time from your dashboard for a small additional cost. Every membership includes exactly one item; replacements and extras are separate purchases.
Shipping
01
How long does shipping take?
Your item typically ships within 5–7 business days of your order.
02
Have an issue with your order?
Contact us at info@pawsalert.co and we’ll help sort it out.
Security & Privacy
01
Is my information private?
Yes. Your pet and caregiver details are private by default, visible only when your item is scanned or you send an alert — and even then, only to the caregiver, using a unique access code given only to them. Full details are in our Privacy Policy.
Built for Peace of Mind
One scan, instant alert
A first responder or good samaritan scans your item and your caregiver gets notified immediately.
One account for your household
Cats, dogs, however many — all under one membership.
Secure by design
Add your pet, caregiver, and house details, and you're covered.
Set up in minutes
Add your pet, your caregiver, and your home details. You're covered.
Reach us directly — we typically respond within 1–2 business days.
Email Us